Call Center/Contact Manager
The first opportunity for client contact with any organization is often through a call center. Logging inquiries and requests for service in a fast and efficient manner requires a software program that allows your representatives to focus their attention on the caller. PsychConsult Provider‘s Call Center/Contact Manager provides access to multiple functions from one main screen and automatically populates information into other relevant screens throughout the application. This allows your staff to gather critical information while providing quality customer service.
- Log all incoming calls and assign a unique identifier to each caller.
- Search for existing records using soundex or by alpha/character search.
- Collect extensive information on each call including acuity, duration, and resolution.
- Conduct triage using embedded tools such as risk assessments.
- Track referrals and their sources.
- Schedule follow-up and calls for staff members.
- View a personalized summary of call activity and status.
- Transfer information seamlessly throughout the application to intake/registration, appointment scheduling, and clinical documentation.
- View a complete listing of all calls with associated details.
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